Autumn Koi

Shipping Policy

Thank you for visiting and shopping at The Painted Chick Creations. Following are the terms and conditions that constitute our Shipping & Return Policy.

Domestic Shipping Policy

We currently do not ship outside the U.S.

Shipment Processing Time

All in stock orders are processed within 2 business days. We strive to process custom orders within 7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates/Overnight Shipping

Shipping charges for your order will be calculated and displayed at checkout. 
Overnight delivery is not currently only available. Please email us at thepaintedchickcreations@gmail.com for expedited mailing options. 
Delivery delays can occasionally occur. 
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

The Painted Chick Creations is not liable for any products damaged or lost during shipping. Orders shipped through the USPS PRIORITY will be insured for $50. You can file your damage claim directly through their website at:

https://www.usps.com/help/claims.htm

If your order was through another carrier, please contact us immediately at thepaintedchickcreations@gmail.com

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Custom order creations cannot be returned, but if you are not happy with your item, we will be happy to work with you to make it just how you want. 
We will not accept the following for refund: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at thepaintedchickcreations@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thepaintedchickcreations@gmail.com and send your item to: 561 Eagle's Nest Ct, Wildwood MO 63011, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 561 Eagle's Nest Ct, Wildwood MO 63011, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.